Information of the right of cancellation | VersandApo.de

Information of the right of cancellation

Right of withdrawal

You have the right to withdraw from this contract after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us

Pelikan-Apotheke
Owner Dr. Achim Kaul e.K.
Albertstrasse 14
67227 Frankenthal

Phone: +49 6233 - 880 19 20
Fax: +49 6233 - 880 19 21
E-Mail: post@versandapo.de

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, which is not obligatory though.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Model withdrawal form to download

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this refund we use the same method payment that you used in the original transaction, unless otherwise specifically agreed with you; under no circumstances will you be charged as a result of this refund. We may refuse to refund until we have received the goods back or until you have furnished proof that you have returned the goods, depending on which is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct costs of returning the goods. You shall only be required to compensate any loss of value if said loss of value can be attributed to any unnecessary handling of the goods for the purpose of testing the condition, properties and functionality of said goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of goods which are not pre-made and for whose production an individual selection is necessary or which are made to the customer’s order or are clearly tailored to the customer’s personal requirements.
  • Contracts for the delivery of sealed goods, which, due to health security reasons or hygienic reasons are not suitable for return, if their sealing was removed after delivery.
  • Contracts for the delivery of goods which can easily perish or whose expiry date would pass fast.
End of cancellation information

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